Privacy Policy

Introduction

At GrowthCoach Canada, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our coaching services, or interact with us in any way. We respect your privacy rights and are dedicated to maintaining the confidentiality of your personal data in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Personal Information

We may collect the following types of personal information:

Contact information (name, email address, phone number, mailing address)
Professional information (job title, company, industry, career goals)
Coaching-related information (personal goals, challenges, preferences, session notes)
Payment information (billing address, payment method details)
Communication records (emails, chat logs, session recordings with consent)
Technical information (IP address, browser type, device information, website usage data)

Automatically Collected Information

When you visit our website, we may automatically collect certain information through cookies and similar technologies, including your browser type, operating system, referring URLs, pages viewed, time spent on our site, and other usage statistics. This information helps us improve our website functionality and user experience.

How We Use Your Information

We use the collected information for the following purposes:

Providing personalized coaching services and developing customized coaching programs
Communicating with you about our services, appointments, and coaching progress
Processing payments and managing billing for our services
Improving our website, services, and overall client experience
Sending you relevant information about personal development resources and coaching updates
Conducting research and analysis to enhance our coaching methodologies
Complying with legal obligations and protecting our legitimate business interests
Maintaining accurate records for coaching continuity and progress tracking

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
Legal Requirements: We may disclose your information when required by law, court order, or governmental authority, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.
Consent: We may share your information with your explicit consent for specific purposes not covered in this policy.

Data Security and Storage

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server environments, access controls, and regular security assessments. Your personal information is stored on secure servers located in Canada and is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. We regularly review our data retention practices and securely dispose of information that is no longer needed.

Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you
Correction: You can request correction of inaccurate or incomplete personal information
Withdrawal of Consent: You can withdraw your consent for certain uses of your information, subject to legal or contractual restrictions
Deletion: You can request deletion of your personal information, subject to our legal and business obligations
Portability: You can request a copy of your personal information in a structured, commonly used format
Complaint: You can file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small data files stored on your device that help us remember your preferences and improve our services. You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by us. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit. When you use third-party services through our website (such as payment processors or scheduling platforms), those services may collect information according to their own privacy policies.

International Data Transfers

Your personal information is primarily stored and processed in Canada. In some cases, we may transfer your information to service providers located outside of Canada for specific business purposes. When such transfers occur, we ensure that appropriate safeguards are in place to protect your information and that the receiving parties provide an adequate level of data protection comparable to Canadian standards.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes that may affect your rights, we may provide additional notice through email or other communication methods. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.